Terms & Conditions
Welcome to KTS Drugstore! “We”, “us” and “our” refer to KTS Drugstore L.L.C. (“KTS”). KTS operates this store and website, including all related information, content, features, tools, and products, to provide you, the customer, with a curated wellness-supplement shopping experience (the “Services”). This website is powered by Odoo, which enables us to provide the Services to you.
These Terms and Conditions, together with any policies referenced here (the “Terms”), describe your rights and responsibilities when you use the Services, and apply to all users of the website, including browsers, customers, and contributors of content.
Please read these Terms carefully — they include important legal information, including product-use disclaimers, warranty disclaimers, and limitations of liability.
By visiting, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.
Access and Account
By agreeing to these Terms, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements.
To use the Services you may be required to provide personal information such as your email, billing details, payment information, and shipping address. You confirm that all information you provide is accurate, current, and complete.
You are solely responsible for the confidentiality and security of your account credentials and for all activity under your account, and agree to notify us immediately of any unauthorized use.
Our Products
We make every effort to ensure product descriptions, images, and claims reflect what is stated on each product's approved regulatory label. Actual appearance, packaging, or results may vary. We do not warrant that results will match any description beyond what is stated on the approved product label.
Descriptions, specifications, pricing, and availability are subject to change at any time without notice. We reserve the right to modify, suspend, or discontinue any product, and to limit quantities or availability by individual, region, or jurisdiction.
Health & Regulatory Notice
Important — please read before use
Our products are nutritional/dietary supplements registered with the applicable UAE authority — Korglutide 75449-1581-222653 and Myoki CPRE-031225-175738, with the same requirement applying to any future product. They are not medicines, are not intended to diagnose, treat, cure, or prevent any disease, and are not a substitute for professional medical advice.
Product claims on this website are limited to what is stated on the approved product label and registration. If you are pregnant, nursing, under 18, taking medication, or managing a medical condition, consult a licensed physician before use. Keep out of reach of children. Discontinue use and seek medical attention if you experience an adverse reaction.
Orders
When you place an order, you are making an offer to purchase products from KTS. We may accept or decline any order at our discretion. An order is not accepted until confirmed by us and payment has been successfully processed.
You agree to review your order carefully before submitting it. Once accepted, cancellation or modification may not always be possible — see our Refund, Cancellation & Exchange Policy. You confirm that products are for your own personal use and not for resale unless we've agreed in writing.
Prices and Billing
All prices, fees, and promotional offers are subject to change at any time without notice. The applicable price is the one in effect when your order is placed, confirmed in your order confirmation email. Prices are exclusive of applicable VAT, shipping, and other governmental charges — the checkout total shows the final VAT-inclusive amount.
We accept Visa, Mastercard, and other payment methods shown at checkout. All transactions are processed in AED unless otherwise stated. You confirm that all payment information is accurate and that you're authorized to use the selected payment method.
Shipping and Delivery
Shipping and delivery terms are set out in our Shipping Policy, which forms part of these Terms. Delivery times are estimates only and are not guaranteed. We are not liable for delays or losses caused by carriers, customs, or circumstances beyond our control.
Intellectual Property
All content on the Services — trademarks, logos, text, graphics, images, product descriptions, and the overall design — is owned by KTS, its affiliates, licensors, or third parties, and is protected under applicable intellectual property law.
These Terms grant you a limited, non-exclusive, non-transferable right to use the Services for personal, non-commercial purposes. You agree not to copy, reproduce, distribute, or otherwise exploit any content without our prior written permission.
Third-Party Tools and Links
The Services may link to or include third-party tools, platforms, or websites that we do not own or control. We do not monitor or endorse them and are not responsible for their content, accuracy, or policies. Any use of third-party tools or websites is at your own risk — review their own terms and privacy policies directly.
Privacy
All personal information collected through the Services is handled under our Privacy Policy, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). By using the Services, you confirm that you've read and agreed to it.
Errors and Corrections
The Services may occasionally contain typographical errors or inaccuracies relating to products, pricing, or availability. We reserve the right to correct these at any time and to update or cancel orders affected by them, including after an order has been confirmed.
Prohibited Uses
You may only use the Services for lawful purposes. You agree not to use them for any unlawful, fraudulent, or malicious activity, to infringe intellectual property rights, or to submit false or misleading information. You agree not to transmit viruses or malware, or to scrape, spam, or interfere with the security or functioning of the Services. We may suspend or terminate your access at any time if you breach these Terms.
Termination
We may suspend or terminate your access to the Services at any time, without notice, including for breach of these Terms. You remain responsible for any amounts due up to the date of termination. Provisions that by their nature should survive termination — including intellectual property, limitation of liability, indemnification, and governing law — remain in effect.
Disclaimer of Warranties
Information on the Services is provided for general purposes only. Except as expressly stated, the Services and all products are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability or fitness for a particular purpose. We do not warrant that the Services will be uninterrupted, timely, or error-free.
Limitation of Liability
To the fullest extent permitted by UAE law, KTS and its affiliates, directors, officers, employees, and agents are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services or any product, including loss of profits, revenue, or data.
Indemnification
You agree to indemnify and hold KTS harmless from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any law or third-party right, or your use of the Services.
Governing Law
These Terms are governed by the federal laws of the United Arab Emirates, including Federal Law No. 15 of 2020 on Consumer Protection (as amended). You and KTS agree to submit to the exclusive jurisdiction of the courts of Dubai.
Changes to These Terms
We may update these Terms at any time by posting the revised version on this page. It is your responsibility to review them periodically. Continued use of the Services after an update means you accept the revised Terms.
Contact
Questions about these Terms can be sent to us: