Privacy Policy
This Privacy Policy describes how KTS Drugstore L.L.C. ("we", "us", "our") collects, uses, and protects your personal information when you visit or purchase from KTSDrugstore.com (the "Services"), in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
By using our Services, you agree to the collection and use of information as described here.
Information We Collect
Contact information (name, email, phone, billing and shipping address); payment information (processed securely by our payment provider — we do not store full card details); account information; order and purchase history; technical information (IP address, browser, device data); and usage information (how you interact with the site).
How We Use Your Information
To process and fulfil orders; provide customer support; improve our Services; send order-related communications; send marketing communications (you can opt out any time); prevent fraud and keep the Services secure; and comply with our legal obligations.
Payment Security
We do not store, sell, share, rent, or lease your card details or other payment information to any third party. Payments are processed through [payment provider], a secure and authorized UAE payment service provider.
Sharing Your Information
We share information only with: service providers (payment processors, shipping couriers, IT/hosting providers); our e-commerce platform provider (Odoo); and authorities where required by law. We do not sell your personal information.
Data Security
We use appropriate technical and organizational measures to protect your information, but no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Websites
Our Services may link to third-party websites. We are not responsible for their privacy practices — review their policies directly before providing any information to them.
Cookies and Tracking
We use cookies and similar technologies to run the site, understand usage, and support marketing. You can manage cookies through your browser settings.
Data Retention
We keep your personal information only as long as necessary for the purposes above, or as required by law — including the five-year transaction-record requirement once we're VAT-registered.
Your Rights
Under the PDPL, you may request access to, correction of, deletion of, or an export of your personal data, and can object to certain processing. Contact us at info@KTSDrugstore.com to exercise these rights; we will respond within 30 days.
Children's Privacy
Our Services are not intended for anyone under 18, and we do not knowingly collect personal information from minors.
Policy Updates
We may update this Privacy Policy periodically. Changes take effect immediately upon posting; please check back from time to time.
Contact
Questions about this Privacy Policy can be sent to us: